Orders are processed and dispatched within 1–2 business days. Delivery typically takes 7–12 business days internationally, depending on your location and customs processing.

Frequently Asked Questions

How long does shipping take?
Orders are processed and dispatched within 1–2 business days. Delivery typically takes 7–12 business days internationally, depending on your location and customs processing.

Do you ship internationally?
Yes! We ship to most countries worldwide. Shipping times may vary slightly depending on your destination.

How can I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number so you can follow your package every step of the way.

What payment methods do you accept?
We accept all major credit and debit cards, along with [PayPal / Apple Pay / other options — edit to match what you actually offer].

Can I change or cancel my order after placing it?
If you need to change or cancel your order, please contact us within [X hours] of purchase. Once an order has been processed for shipping, we're unable to make changes.

Are your products suitable for sensitive skin?
Our products are formulated to be gentle and effective for most skin types. However, we always recommend doing a small patch test before full use, especially if you have sensitive skin or known allergies.

How do I use [scar sheets / your product]?
[Add specific usage instructions here — e.g., "Clean and dry the area, apply the sheet directly to the scar, and leave on for the recommended time. Reusable for up to X uses."]

What is your return policy?
We accept returns within [X days] of delivery for unused, unopened products. Please contact our support team to start the return process. [Adjust based on your actual policy.]

My order hasn't arrived yet — what should I do?
International shipping can occasionally take longer due to customs or carrier delays. If your order hasn't arrived within the estimated timeframe, please reach out to us at [support email] and we'll look into it right away.

How do I contact customer support?
You can reach us anytime at [support email] or through our contact page. We aim to respond within [X hours/business day].

Yes! We ship to most countries worldwide. Shipping times may vary slightly depending on your destination.

Once your order ships, you'll receive a confirmation email with a tracking number so you can follow your package every step of the way.

 

Our products are formulated to be gentle and effective for most skin types. However, we always recommend doing a small patch test before full use, especially if you have sensitive skin or known allergies.

If you need to change or cancel your order, please contact us within [X hours] of purchase. Once an order has been processed for shipping, we're unable to make changes.